Refund policy

We have a 14-day free return policy, which means you have 14 days after receiving your item to request a return with no cost to you. 

We have a 30-day overall return policy, but any returns after the 14-day free period will have shipping cost deducted from your refund. 

ITEMS THAT ARE DAMAGED OR DEFECTIVE WILL NEVER HAVE A RETURN FEE (picture of defect may be requested). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@alpenglowbabyco.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted nor refunded. 

You can always contact us for any return question at support@alpenglowbabyco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alpenglowbabyco.com.